Delivery & Returns Policy

Delivery Policy

 

1. Shipping Zones: We offer delivery within the United Kingdom and internationally to select destinations.

 

2. Shipping Methods: Orders are typically dispatched within 1-3 business days from the date of purchase. We use trusted courier services for domestic deliveries and international shipping partners for orders outside the UK.

 

3. Shipping Costs: Shipping costs are calculated at checkout based on the weight, destination, and shipping method chosen for your order. We strive to offer competitive shipping rates for both domestic and international deliveries.

 

4. Estimated Delivery Times: Delivery times may vary depending on your location and the shipping method selected at checkout. For UK orders, deliveries typically arrive within 3-5 business days after dispatch. International delivery times vary depending on the destination country and customs clearance procedures.

 

5. Order Tracking: Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, allowing you to monitor the status of your delivery.

 

Returns and Refunds Policy

 

1. Returns Eligibility: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your products, you may return them to us within 30 days of receipt for a refund or exchange.

 

2. Return Process: To initiate a return, please contact our customer service team at info@candlesfromthecroft.co.uk with your order number and reason for return. We will provide you with further instructions on how to return your items.

 

3. Return Conditions:

 

- Products must be returned in their original condition and packaging, unused and undamaged.

 

- Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.

 

- For international returns, please ensure to comply with any customs regulations and clearly mark the package as "Returned Goods" to avoid additional fees.

 

4. Refund Process: Once your returned items are received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

 

5. Exchanges: If you would like to exchange your products for a different scent or product, please indicate your preference when contacting us for return authorization. We will do our best to accommodate your request, subject to product availability.

 

Contact Us

 

If you have any questions or concerns about our delivery and returns policy, please don't hesitate to contact our customer service team at info@candlesfromthecroft.co.uk or by phone at 01854 332 004. We're here to assist you and ensure your shopping experience with us is exceptional.